Micro-Module 4: CSR as a Shield or Risk in Times of Crisis
In this module, you will explore the role of CSR in managing crises and gain insights into the distinctions between product-related crises and ethics-related crises, as well as their connections to corporate ability (CA) and CSR reputations. The module highlights the importance of assessing reputational strengths and strategically allocating resources to prevent and manage crises based on your company’s core strengths—whether in CSR or CA. It also underscores the critical need to avoid over-promising before a crisis occurs.